Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all personal and health information collected through:

The website revivemindandhealth.com and all its pages, forms, and landing pages;
Booking, payment, and appointment-scheduling flows used to reserve a consultation;
In-clinic and online (video/telephonic) Homeopathy + Child Psychology consultations;
Email, WhatsApp, SMS, phone, and social media interactions with our team; and
Any offline intake forms, case-history sheets, or feedback forms you complete.

This Policy does not apply to third-party websites, platforms, or applications that we do not control, even if they are linked from our Website. Please review their privacy policies separately.

This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, and Shipping Policy.

2 Consent & Legal Basis for Processing

We process your personal data on the basis of your free, specific, informed, unconditional, and unambiguous consent, given through a clear affirmative action — for example, by submitting a booking form, ticking a consent checkbox, or proceeding to payment.

In addition, we may process data where it is necessary:

For the performance of our services and fulfilment of your booking;
To comply with legal, tax, accounting, and professional record-keeping obligations;
To protect the vital interests of the Patient, including in a medical emergency; and
For our legitimate business purposes, such as improving service quality, preventing fraud, and securing our systems — always balanced against your rights.

Where you provide information about your child, you confirm that you are the parent or legal guardian, or that you hold valid written authority to do so.

3 Information We Collect

We collect information that you voluntarily provide to us, along with certain information that is generated automatically when you use our Website.

Category	Examples	How It Is Collected
Identity & Contact	Parent/guardian name, child's name, age, date of birth, gender, phone number, email address, city, pin code	Booking form, intake form, email, phone, WhatsApp
Health & Clinical	Medical history, symptoms, behavioural observations, diagnoses, medications, allergies, sleep and diet patterns, family history, school reports	Consultation, case-history form, uploaded reports
Appointment & Billing	Booking date/time, consultation mode, payment status, transaction reference, invoice details	Booking system, payment gateway (reference only)
Communications	Emails, chat messages, call notes, feedback, reviews, testimonials	Email, WhatsApp, phone, review forms
Technical & Usage	IP address, browser type, device type, operating system, pages viewed, time on page, referring URL	Cookies, analytics tools, server logs

We do not intentionally collect financial account credentials, full card numbers, UPI PINs, or biometric data. Payment card and banking details are entered directly on the secure pages of our third-party payment gateway and are not stored on our servers.

4 Children's Health Data — Sensitive Personal Information

Because our services focus on children up to 18 years, health and behavioural information about your child is treated as sensitive personal data and is handled with the highest standard of confidentiality.

We collect only the clinical and behavioural information reasonably necessary to assess your child's concerns and to plan appropriate homeopathic and psychological care. This may include information about emotional regulation, attention, sleep, appetite, social behaviour, learning patterns, and family dynamics.

This information is used solely for clinical assessment, treatment planning, follow-up reviews, and maintaining a lawful medical record. It is not used for advertising, profiling for commercial purposes, or any unrelated activity.

Access to your child's clinical records is restricted to the treating Practitioner and authorised staff who require it to provide care or to maintain records. We do not discuss your child's case with any third party without your consent, except where required by law or where disclosure is necessary to protect the safety of the child or another person.

5 How We Use Your Information

We use the information collected for the following purposes:

To schedule, confirm, reschedule, and conduct your consultation, whether in-clinic or online;
To assess your child's concerns and prepare an individualized Homeopathy + Child Psychology plan;
To maintain accurate clinical records and follow-up history;
To process payments, issue receipts, and maintain billing and tax records;
To communicate with you about appointments, follow-ups, prescriptions, and care instructions;
To send service-related notices, policy updates, and important announcements;
To respond to your enquiries, feedback, reviews, and grievances;
To improve our Website, service quality, content, and user experience;
To detect, prevent, and address fraud, misuse, or security incidents; and
To comply with applicable legal, regulatory, tax, and professional obligations.

We will not use your information for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining fresh consent.

6 Cookies & Similar Technologies

Our Website uses cookies, pixels, and similar technologies to make the site function properly, remember your preferences, measure traffic, and understand how visitors use our pages so we can improve them.

Type of Cookie	Purpose
Strictly Necessary	Required for the Website to function — page navigation, security, load balancing, and form submission. These cannot be disabled.
Preference	Remember choices you make, such as language or display settings, to give you a smoother experience.
Analytics	Help us understand how visitors reach and use our pages (for example, pages viewed, time on page, traffic sources) so we can improve content and usability.
Marketing / Advertising	Used by advertising platforms to measure the performance of our campaigns and to show relevant ads on other platforms. These may be set by third parties such as Meta or Google.

You can control or delete cookies through your browser settings. Most browsers allow you to block or remove cookies, and to be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Website and your ability to complete a booking.

Where required by applicable law, we will request your consent before setting non-essential cookies, and you may withdraw that consent at any time.

7 Sharing & Disclosure of Information

We do not sell, rent, trade, or commercially exploit your personal or health information. Ever.

We may share limited information only in the following circumstances:

With your consent: When you specifically authorise us to share information — for example, sharing a report with your child's school or another treating professional.
Service providers: With vetted third parties who help us operate — such as payment gateways, appointment-scheduling platforms, video-consultation tools, email/SMS service providers, and cloud hosting providers — strictly on a need-to-know basis and under confidentiality obligations.
Legal compliance: Where disclosure is required by law, court order, statutory authority, or a lawful request from a government or regulatory body.
Safety and emergencies: Where disclosure is necessary to protect the vital interests of the Patient, you, or another person, including in a medical emergency or where there is a risk of serious harm.
Business transfer: In the unlikely event of a merger, restructuring, or transfer of the practice, information may be transferred as part of that transaction, subject to this Policy continuing to apply.
Professional consultation: Where the Practitioner, in your child's interest, seeks a peer opinion or specialist guidance, with identifying details minimised wherever possible.

Any party receiving data from us is required to protect it in a manner consistent with this Policy and applicable law.

8 Third-Party Service Providers

We work with trusted third-party providers to deliver our services efficiently. These may include:

Payment gateways — to securely process consultation fees;
Appointment scheduling and calendar tools — to confirm and manage your booking;
Video conferencing platforms — for online consultations;
Email, SMS, and WhatsApp service providers — for appointment reminders and service notices;
Cloud hosting and content delivery networks — to host and serve our Website securely;
Analytics and advertising platforms — to measure Website performance and campaign effectiveness; and
Accounting and invoicing tools — to maintain lawful financial records.

These providers process data on our instructions and are contractually or legally bound to maintain confidentiality and appropriate security. They are not permitted to use your data for their own independent purposes.

We encourage you to review the privacy policies of any third-party service you interact with directly, such as your payment provider or video platform.

9 How Long We Keep Your Data

We retain personal and health information only for as long as is necessary to fulfil the purposes described in this Policy, or for the period required by applicable law and professional record-keeping standards.

Data Category	Indicative Retention Period
Clinical records & case history	As required by applicable medical and professional record-keeping norms, typically up to 10 years from the last consultation, or longer where required by law.
Billing, invoices & tax records	As mandated by Indian tax and accounting laws (generally 8 years or as prescribed).
Booking & contact details	For the duration of the care relationship and a reasonable period thereafter for follow-ups and support.
Marketing consent records	Until you withdraw consent, plus a short period to evidence the withdrawal.
Website analytics data	Typically up to 26 months, depending on the analytics platform settings.
Grievance & complaint records	For a reasonable period to demonstrate resolution and compliance.

When the retention period ends, we securely delete or anonymise the data so that it can no longer be linked to you or your child.

10 How We Protect Your Information

We implement reasonable technical, administrative, and physical safeguards to protect personal and health information against unauthorised access, alteration, disclosure, loss, or misuse.

Encryption in transit: Our Website uses HTTPS/SSL to encrypt data transmitted between your browser and our servers.
Access controls: Clinical records are accessible only to authorised personnel who need them to provide care or maintain records.
Secure payment processing: Payments are processed by PCI-DSS compliant third-party gateways; we do not store full card details.
Confidentiality obligations: Staff and contractors are bound by confidentiality and are trained on data-handling practices.
System monitoring: We use reasonable measures to detect and prevent unauthorised access, fraud, and abuse.
Physical safeguards: Paper records and devices at our clinic are stored securely with restricted access.

While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, and you share information with us at your own discretion.

Please help us protect your information by keeping your booking confirmation details confidential and by contacting us immediately if you suspect any unauthorised activity.

11 Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data we hold about you and your child:

Right	What It Means
Right to Access	You may request a summary of the personal data we hold about you or your child, and information about how it is being processed.
Right to Correction	You may request that inaccurate, incomplete, or outdated information be corrected or updated.
Right to Erasure	You may request deletion of your personal data, subject to our legal and professional obligation to retain clinical and financial records.
Right to Withdraw Consent	You may withdraw your consent to processing at any time, without affecting the lawfulness of processing already carried out.
Right to Grievance Redressal	You may raise a complaint about how your data has been handled, and we will respond within a reasonable time.
Right to Nominate	You may nominate another individual to exercise your rights in the event of death or incapacity, where permitted by law.

To exercise any of these rights, please email support@revivemindandhealth.com with the subject line "Privacy Request". We may ask you to verify your identity and your relationship to the Patient before acting on your request, in order to protect your child's confidentiality.

We aim to respond to verified requests within 30 days. Some requests may take longer where the data is complex or where legal retention obligations apply, and we will inform you if that is the case.

12 Withdrawing Consent

You may withdraw your consent to the processing of your personal data at any time by writing to support@revivemindandhealth.com.

If you withdraw consent, we will stop processing your data for the purposes covered by that consent. However, please note that:

Withdrawal does not affect processing carried out before the withdrawal;
We may still need to retain certain records to comply with legal, tax, or professional obligations; and
Withdrawing consent may mean we are unable to continue providing certain services, including ongoing consultations or follow-up care.

Withdrawing marketing consent will not affect service-related communications such as appointment confirmations, reminders, or prescription instructions.

13 Marketing & Service Communications

We may send you occasional updates, resources, offers, or educational content relating to Homeopathy + Child Psychology, where you have opted in to receive such communications.

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email;
Replying "STOP" to any promotional SMS or WhatsApp message; or
Emailing support@revivemindandhealth.com.

Important: Opting out of marketing will not stop transactional or service-related messages, such as appointment confirmations, rescheduling notices, payment receipts, or clinical instructions. These are necessary for the safe and effective delivery of your child's care.

14 Data Location & Cross-Border Transfers

Your data is primarily stored and processed in India. However, certain third-party service providers we rely on — such as cloud hosting, analytics, or email platforms — may store or process data on servers located outside India.

Where personal data is transferred outside India, we take reasonable steps to ensure that the receiving party is subject to contractual or legal obligations that provide a comparable level of protection, consistent with applicable Indian law. Transfers will only be made to jurisdictions that are not restricted by law.

15 Data Breach Response

In the event of a personal data breach, we will take prompt steps to contain the incident, assess the risk, and mitigate any potential harm. Where required by applicable law, we will notify the relevant regulatory authority and, where there is a risk to your rights or interests, we will notify affected individuals without undue delay.

Notifications will include, where available, a description of the breach, the likely consequences, the measures we have taken or propose to take, and contact details for further information.

16 External Links & Embedded Content

Our Website may contain links to, or embed content from, external platforms such as YouTube, Google Maps, Instagram, or other third-party sites. These platforms may collect information about you through cookies, pixels, or their own tracking technologies.

We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with their content.

17 Special Note on Minors

Our Website and Services are intended to be accessed and booked by parents and legal guardians. We do not knowingly allow children to create accounts, make bookings, or submit personal information directly.

All consent for the assessment, counselling, and homeopathic treatment of a child is provided by the parent or legal guardian. Where a child is of an age to understand the consultation process, we encourage parents to involve them in an age-appropriate way — but the decision to proceed rests with the guardian.

If you believe that a minor has submitted personal information to us without appropriate parental consent, please contact us at support@revivemindandhealth.com and we will take reasonable steps to delete that information.

18 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. The revised version will be posted on this page with an updated "Last Updated" date.

Where changes are material, we will make reasonable efforts to notify you — for example, by email or by a prominent notice on the Website. Your continued use of the Website or Services after the revised Policy takes effect constitutes your acceptance of the changes.

We encourage you to review this page periodically to stay informed about how we protect your family's information.

19 Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder, as applicable.

Subject to any mandatory provisions of law, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

20 Grievance Officer & Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the way your personal information has been handled, please contact our Grievance Officer using the details below. We aim to acknowledge all privacy-related grievances within 7 working days and resolve them within a reasonable timeframe.

Grievance Officer

Rita Samuel Bing (Proprietor)

Email

support@revivemindandhealth.com

Address

Revive Mind & Health — RYAN'S HOMEOPATHIC CLINIC
Shop No. 13, 1st Floor, Lashkaria Pearl, Opp. Parsi Colony,
Behram Baug, Jogeshwari West, Mumbai, Maharashtra 400102, India

UDYAM Registration Number

UDYAM-MH-19-0456503

Website

revivemindandhealth.com

Data Fiduciary & Legal Details

In Short