Shipping & Service Delivery Policy

This Shipping & Service Delivery Policy ("Shipping Policy") applies to all services and products delivered by Revive Mind & Health / RYAN'S HOMEOPATHIC CLINIC, including:

• The initial introductory consultation and all follow-up consultations;
• Child psychology assessment and counselling sessions;
• Parent guidance sessions, whether online or in-clinic;
• Digital deliverables such as prescriptions, care plans, and reports; and
• Physical homeopathic remedies, medicines, and related products, where prescribed and dispatched by courier.

This Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy. In the event of any conflict, the Terms & Conditions shall prevail.

Online consultations are delivered via a secure video platform (such as Zoom) or by telephone, depending on the option selected at booking. The following applies:

• The consultation link or dial-in details are sent to your registered email address and/or phone number before the scheduled time.
• You are responsible for ensuring a stable internet connection, a quiet private space, and a working camera and microphone (where video is used).
• Please test your connection a few minutes before the scheduled time to avoid delays.
• If you do not join within 10 minutes of the scheduled start time, the session may be marked as a no-show, and the fee may be forfeited.
• If a technical failure occurs on our side and the session cannot be completed, you will be offered a priority reschedule or a full refund for that session.
• If a technical failure occurs on your side, rescheduling may be offered at our discretion, but a refund will not be available.

Online consultations are a service and are not shipped. The delivery of the service happens live at the scheduled date and time.

In-clinic consultations are conducted at our registered address:

• Please arrive at least 5–10 minutes before your scheduled time.
• If you arrive more than 15 minutes late, the session may be shortened or treated as a no-show, depending on the clinic schedule.
• Carry any previous prescriptions, reports, or remedy boxes you wish the Practitioner to review.
• Parking and travel arrangements are your responsibility and are not part of the consultation fee.

In-clinic consultations are a service and are not shipped. The delivery of the service happens at the scheduled date and time at our clinic.

• Domestic (India): We ship remedies across India to all addresses serviceable by our courier partners.
• Metro & Tier-1 cities: Typically delivered faster, often within 2–4 working days after dispatch.
• Tier-2, Tier-3 & rural areas: Delivery may take 5–7 working days or longer, depending on courier reach.
• Remote or restricted pin codes: Certain locations may not be serviceable. In such cases, we will inform you and discuss alternatives, such as a pickup arrangement at your end or an alternative shipping address.
• International: We do not currently offer international shipping. Please see Section 17 for details.

Consultation services, by contrast, are not location-bound and can be delivered online to families anywhere in India, and to select international locations on request, subject to applicable law.

• Once your remedy shipment is dispatched, you will receive the courier name and tracking number by email, SMS, or WhatsApp.
• You can use the tracking number on the courier partner's website to monitor your shipment.
• Please allow up to 24 hours for tracking information to become active on the courier's system after dispatch.
• If tracking shows no movement for more than 3 working days, please contact us and we will follow up with the courier partner on your behalf.
• For any tracking-related questions, please email support@revivemindandhealth.com with your order or booking reference.

Consultations do not have tracking, as they are services delivered live at your scheduled date and time. You will, however, receive appointment confirmation and reminder communications.

• Remedies are packed in tamper-evident, child-safe packaging to protect the integrity and potency of the medicines.
• Each shipment includes clear labelling with the Patient's name, the remedy details as prescribed, and dosage instructions where applicable.
• Homeopathic remedies are generally stable at room temperature, but please store them as advised by the Practitioner on receipt.
• If the outer packaging appears damaged, tampered with, or wet on arrival, please do not consume the contents. Take photographs and contact us within 48 hours.
• Please retain the outer packaging until you have confirmed the contents are correct and intact.

While we make every effort to dispatch and deliver promptly, delays may occur due to circumstances beyond our reasonable control, including:

• Courier operational delays, misrouting, or network disruptions;
• Extreme weather conditions, floods, or natural events;
• Strikes, bandhs, curfews, or civil disruptions;
• Public holidays, festival rush, or peak shipping seasons;
• Customs, regulatory, or government restrictions on movement of goods;
• Incorrect or incomplete shipping address or contact details; or
• Any other event outside our reasonable control.

In such cases, we will keep you informed and follow up with the courier partner. However, we cannot guarantee delivery within the indicative timelines, and no compensation is payable for delays caused by events beyond our control. Consultation services are similarly subject to events such as power failure, internet outages, or medical emergencies affecting the Practitioner, in which case the session will be rescheduled or refunded as set out in our Refund & Cancellation Policy.

You are responsible for providing a complete, accurate, and serviceable shipping address, along with a working phone number and email address. Please double-check the following before confirming your order:

• Full name of the recipient (as it should appear on the parcel);
• Complete address with flat/house number, building name, street, area, and landmark;
• City, state, and correct 6-digit PIN code;
• An active mobile number for courier coordination; and
• Any specific delivery instructions (where supported by the courier).

We are not responsible for non-delivery, misdelivery, or delay caused by an incorrect, incomplete, or outdated address provided by you. If a shipment is returned to us due to an address issue, a fresh shipping charge will apply for re-shipment.

We do not currently offer international shipping of homeopathic remedies or physical products outside India.

Online consultations may be available to families outside India on a case-by-case basis, subject to the laws of the relevant jurisdiction, the Practitioner's scope of practice, and our ability to provide safe and appropriate care remotely. Please contact us at support@revivemindandhealth.com to discuss your specific situation before booking from outside India.

If international shipping becomes available in the future, this Policy will be updated, and additional terms relating to customs, duties, and import restrictions may apply.

To help ensure smooth delivery of both consultations and remedies, please:

• Be available, prepared, and on time for your scheduled consultation, whether online or in-clinic;
• Provide accurate contact details and a complete, serviceable shipping address;
• Respond promptly to courier calls or messages regarding delivery;
• Check your email (including spam) and WhatsApp for prescriptions and updates;
• Report any issue with a shipment within 48 hours of delivery, with the required details;
• Store remedies as advised and use them only as prescribed for the named Patient; and
• Inform us of any change in address or contact details as soon as possible.

We reserve the right to modify, amend, or update this Shipping Policy at any time. The revised version will be posted on this page with an updated "Last Updated" date.

Changes will apply to bookings and orders made after the revised Policy is posted. Bookings and orders made before the change will continue to be governed by the Policy in force at that time, unless you expressly agree otherwise.

We encourage you to review this page before making a booking or requesting remedies.

This Policy is governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, the Indian Contract Act, 1872, the Sale of Goods Act, 1930, and the Information Technology Act, 2000, as applicable.

Subject to any mandatory provisions of law, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

For any questions, concerns, shipment issues, or complaints relating to this Policy, please contact us using the details below. We aim to acknowledge all grievances within 7 working days and resolve them within a reasonable timeframe.